At Simply Fangirl Designs, we want you to be completely satisfied with your purchase. If you have any issues with your order, please review our return and refund policy below.

Returns

• Returns are accepted for eligible items. Please contact us within 7 days of delivery if you would like to return an item. And send the item within 14 days

• Items must be unused, in their original condition, and in original packaging (if applicable) to be eligible for a return.

• Customers are responsible for return shipping costs. Once we receive the returned item, we will issue a refund for the product price.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 2 business days of delivery with a clear photo of the item and packaging.

• We will provide a replacement or full refund, depending on the situation.

Non-Returnable Items

Certain items are final sale and cannot be returned, including:

• Custom and personalized orders

• Mystery or surprise boxes

• Digital downloads

• Sale or clearance items

Exchanges

We do not currently offer exchanges. If you need a different item, please initiate a return (if eligible) and place a new order.

Other Order Issues

If you have any other concerns with your order, please reach out to us at [your contact email or form link], and we will do our best to make it right!